Exchanges, returns or refunds can be handled by us in 30 days after you receive the items without any defects, havn't used, and find quality problems on our items. We are always here to help you to solve all sorts of problems.
The Shipping Cost of Returns or Exchanges
As for the "no reason" return or exchange, you have to handle the shipping cost in full amount since our items you receive are in good condition without any quality problems.
However, if you find the items are detectable during the shipping process, please contact with us at any time you want while we will assist you to ask for compensation from the courier. At the same time, we will definitely send you a brand new item for free shipping once you want us to exchange it for you.
The item we exchange for you will be processed in 2 working days and we will ship the new item to you after the reception of your previous order.
As what we mentioned above, you will be charged for the shipping cost if you want to return the item you receive without any reasons. In this circumstance, we can only refund you the money by deducting the shipping fees (we will calculate the shipping cost about your order and give you a reply via emails) .
If the item you receive is detectable because of the courier's or lacer's fault, we will refund in full amount once you do not want us to re-send you a new product. The money will be transferred to you via PayPal or other options after the negotiation between both of our sides. It usually takes 7-10 working days for you to receive the money.
If you select an item at a lower price, we will refund you the extra money according to the price difference via PayPal or any other option. Once you want to re-order an item which costs a higher price, we may send you a single invoice via PayPal to bridge the price gap.
Contact Us for After-Sale Problems
We recommend you to send us emails at firstname.lastname@example.org for submitting the after sale ticket and our staff will give you a reply in 24 hours about any solutions which we may deal.
It usually takes us 1 working day (or 24 hours) to deal with the order after you pay for it. However, if you order lacer's hair extensions on Saturday or Sunday, we may have to handle it the very next Monday as the weekends are not our working days here.The tracking number will be updated after your order is shipped while you can receiver an email from our side. Sometimes, you need to check our letters in your spam box according to the firewall blocking.
You must provide an accurate shipping address, otherwise the delivery time will be delayed for 1 or 2 working days. The postman from your local courier will or will not ask for a signature when the package arrives. In this circumstance, please double check the shipping details before you enter the checkout process.
As for customers in the US, Canada, UK, Australia, Germany, New Zealand, Italy, France and Germany, your goods may be shipped by DHL,FedEx or UPS or directly from our local warehouse. According to our usual experience, you may receive the parcel in 3-7 business days after proceeding the checkout of your order.
If you are not from the above-listed countries, we have different shipping solutions according to different countries. You can refer to the following chart below for more information. DHL is always an available way for us to send you the goods, usually takes you 4-8 business days to arrive at your own hands.
Taxes and Duties
As is known to all, sale taxes or duties are inevitable from time to time. The good news is that the price you see on our site has included sale tax fees in advance. Nevertheless, we can not control the duty rate and policies in different countries. Duties are claimed and charged by local customs and you have to handle this on your own side.