Exchanges, returns or refunds can be handled by us in 30 days after you receive the items without any defects, havn't used, and find quality problems on our items. We are always here to help you to solve all sorts problems.

The Shipping Cost of Returns or Exchanges

As for the "no reason" return or exchange, you have to handle the shipping cost in full amount since our items you receive are in good condition without any quality problems.
However, if you find the items are detectable during the shipping process, please contact with us at any time you want while we will assist you to ask for compensation from the courier. At the same time, we will definitely send you a brand new item for free shipping once you want us to exchange it for you.

The item we exchange for you will be processed in 2 working days and we will ship the new item to you after the reception of your previous order.

Refund Policy

As what we mentioned above, you will be charged for the shipping cost if you want to return the item you receive without any reasons. In this circumstance, we can only refund you the money by deducting the shipping fees (we will calculate the shipping cost about your order and give you a reply via emails) .

If the item you receive is detectable because of the courier's or lacer's fault, we will refund in full amount once you do not want us to re-send you a new product. The money will be transferred to you via PayPal or other options after the negotiation between both of our sides. It usually takes 7-10 working days for you to receive the money.

If you select an item at a lower price, we will refund you the extra money according to the price difference via PayPal or any other option. Once you want to re-order an item which costs a higher price, we may send you a single invoice via PayPal to bridge the price gap.

Contact Us for After-Sale Problems

We recommend you to send us emails at support@lacerhair.com for submitting the after sale ticket and our staff will give you a reply in 24 hours about any solutions which we may deal.
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