Help Center

Help Center

We ship the goods to your addresses via e-packet,China Post Air Mail(Registered),EMS Airway Express,UPS and DHL.You can refer to the following charts about delivery time and shipping fees to your countries.

According to our shipping policy,your goods will be shipped within 24 hours after your orders are paid.

1. E-packet free shipping service is provided to customers from United States,Great Britain,Australia,Canada and other 26 countries.

Countries Which Support E-packet

Australia,Austria,Belgium,Canada,Denmark,
Finland,France,Germany,Hungary,Ireland,Israel,
Italy,Luxembourg,Malaysia,Mexico,Netherlands,
New Zeland,Norway,Poland,Portugal,Russia,
Saudi Arabia,Singapore,
South Korea,Sweden,Switzerland,Turkey,
Ukraine,United Kingdom,United States.

30 Countries In Total

Shipping Fees--Free Shipping Without Any Limits

 

Delivery Time--7-20 Days


2. We also ship the goods via China Post Airmail(Registered) to 36 counties which do not have E-Packet service for free shipping.

Countries Which Support China Post Airmail

Armenia,Azerbaijan,Belarus,Bosnia And Herzegovina,
Bulgaria,Croatia,Cyprus,Czech Republic,Estonia,
Greece,India,Indonesia,Japan,Kazakhstan,
North Korea,Kyrgyzstan,Latvia,Lithuania,Malta,
Mongolia,Oman,Pakistan,Palestinian Territory,
Philippines,Qatar,Romania,Slovakia,Slovenia,
Spain,Sri Lanka,Syria,Tajikistan,Thailand,
Turkmenistan,Uzbekistan,Vietnam.

36 Countries In Total

Shipping Fees--Free Shipping Without Any Limits

 

Delivery Time--15-60 Days


3. As for some farther countries, we charge $2,$3,$6 and $7 respectively as the shipping fees for orders below $59.In this circumstance,if your orders amount to $59 or above, then you do not need to pay any shipping cost for the orders.

Countries Which Support China Post Airmail

Argentina,Brazil,South Africa.

3 Countries In Total

Shipping Fees--Free Shipping For Orders Above $59,
$2 For Orders Below $59

 

Delivery Time--25-60 Days

 

Countries Which Support China Post Airmail

Afghanistan,Bahrain,Bangladesh,Bhutan,
Brunei,Cambodia,Chile,Iran,Iraq,Jordan,
Kuwait,Laos,Lebanon,Maldives,Myanmar,
Nepal,Peru,Timor Leste,United Arab Emirates,Yemen.

20 Countries In Total

Shipping Fees--Free Shipping For Orders Above $59,
$3 For Orders Below $59

 

Delivery Time--25-60 Days


Countries Which Support China Post Airmail

Albania,Andorra,Faroe Islands,Georgia,
Gibraltar,Holy See (Vatican City State),Iceland,Liechtenstein,Macedonia,
Moldova,Monaco,Montenegro,San Marino,Serbia.

14 Countries In Total

Shipping Fees--Free Shipping For Orders Above $59,
$6 For Orders Below $59

 

Delivery Time--25-60 Days


Countries Which Support China Post Airmail

Albania,Andorra,Faroe Islands,Georgia,
Gibraltar,Holy See (Vatican City State),Iceland,Liechtenstein,Macedonia,
Moldova,Monaco,Montenegro,San Marino,Serbia.

14 Countries In Total

Shipping Fees--Free Shipping For Orders Above $59,
$6 For Orders Below $59

 

Delivery Time--25-60 Days


Countries Which Support China Post Airmail

Algeria,Angola,Anguilla,Antigua And Barbuda,
Aruba,Bahamas,Barbados,Belize,Benin,Bermuda
Bolivia,Botswana,British Indian Ocean Territory,Burkina Faso,Burundi,Cape Verde,Cayman Islands,Central African Republic,Chad,Christmas Island,Cocos (Keeling) Islands,Colombia,Comoros,Congo,Congo DR,Cook Islands,Costa Rica,Cuba,Côte d'Ivoire,Djibouti,Dominica,
Ecuador,Egypt,El Salvador,Equatorial Guinea,
Eritrea,Ethiopia,Falkland Islands (Malvinas) ,Fiji,
French Guiana,French Polynesia,French Southern Territories,Gabon,Gambia,Ghana,Greenland,
Grenada,Guadeloupe,Guatemala,Guinea,
Guinea Bissau,Guyana,Haiti,Heard Island And Mcdonald Islands,Honduras,Jamaica,Kenya,Kiribati,Lesotho,
Liberia,Libyan Arab Jamahiriya,Madagascar,Malawi,Mali,Martinique,
Mauritania,Mauritius,Mayotte,Montserrat,Morocco,
Mozambique,Namibia,Nauru,Netherlands Antilles,
New Caledonia,Nicaragua,Niger,Nigeria,Niue,Norfolk Island,Panama,Papua New Guinea,Paraguay,
Pitcairn,Republic of Cameroon,Reunion,Rwanda,
Saint Helena,Saint Kitts And Nevis,Saint Lucia,
Saint Pierre And Miquelon,Samoa,Sao Tome And Principe,Senegal,Seychelles,Sierra Leone,
Solomon Islands,Somalia,South Georgia And The South Sandwich Islands,St. Vincent,Sudan,Suriname,
Svalbard And Jan Mayen,Swaziland,Tanzania,
Togo,Tokelau,Tonga,Trinidad and Tobago,Tunisia,
Turks and Caicos Islands,Tuvalu,Uganda,Uruguay,
Vanuatu,Venezuela,Virgin Islands(British),Wallis And Futuna,Western Sahara,Zambia,Zimbabwe.

121 Countries In Total

Shipping Fees--Free Shipping For Orders Above $59,
$7 For Orders Below $59


 

Delivery Time--25-60 Days


4. Please pay special attention that we are not able to ship the goods to the following 17 countries and areas by far.They are:China, Curaçao, Dominican Republic, Guernsey, Hong Kong, Isle Of Man, Jersey, Kosovo, Macao, Saint Martin, Sint Maarten, South Sudan, Taiwan, Aland Islands, Bouvet Island, Saint Barthélemy, United States Minor Outlying Islands.


1. We do accept PayPal Express Checkout or credit card payment via PayPal right now.

You want to pay via your credit card directly without creating a PayPal account?Here is the way to go!

Once you click the "PayPal" button on the checkout page or our products pages, you will be re-directed to the PayPal login page. You can surely refer to the regular login page of PayPal as below. However, if you want to pay via your credit or debit card without signing up on this page, then click on the button of “Pay with card”.

When it is done, you are able to view a form that requires the information of your credit or debit card. With reference to your country, you may also be required to input your geo address, email ID, or telephone number. What's more, please fill out your personal information, billing address and credit or debit card information into the appropriate lines on the input blank filed. 

Finally, you will be requested whether you want to create a PayPal account at the bottom of the form. If you are interested to use PayPal as your regular payment method in future, you can tick the option box below and register with your information entered. If you do not decide to use PayPal for the time being, you can just skip to tick the option box and click the "Agree and Continue" button when you are completely done.


2. If you want to pay through west union or bank transfer,please ask us for more information via email or leaving us a message in the contact form. 
West Union Money Transfer

3. We will also create a 2Checkout payment gateway for your convenience to pay via your credit card directly.In this case,we really appreciate your subscribing our newsletter so that you will get this piece of news in time after it is done.

No Obligation 30-Day Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return(items without any quality problems), your items must be unused and in the same condition that you received it. It must also be in the original packaging.As for the items with quality problems,please do us a favor to take a photo of the defects or damages parts and send the photo via email at terrywhois@gmail.com.in this way,we may negotiate with you about the return or refund solutions.Several types of goods are exempt from being returned. 1). The defects or damages caused by yourself;2). Any items you purchase over 30 days;3). Additional non-returnable items: i.e. Gift cards,Discount items for stock clearance at extremely low prices.To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted:1). Any items not in its original condition, is damaged or missing parts for reasons not due to our error;2). Any items that are returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at lacerhair003@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lacerhair003@gmail.com and we will process the exchanges for you after we confirm the conditions of your item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

We will absolutely be responsible for returning you both the shipping cost and items cost if any defects or damages of the items are due to our side. You will be responsible for paying for your own shipping costs for returning your item if the defects or damages are created by yourself. In this case,shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Absolutely! The human hair extensions you get from lacerhair can be straightened, curled, styled in a beauty salon and dried. We advise you to use a heat protectant spray for styling the hair extensions that you buy from lacerhair.com so as to extend the durability of your hair.


Besides, we strongly recommend you to set a low heat degree of 120C/250F, or else you may suffer a higer risk of damaging the hair. Selecting a lower heat setting can do you a great favor to extend the lifetime use of your set. Actually, our own hair may bear a high heat care white it can also get revitalized from the scalp, however, the hair extensions are not able to get that kind of nutrition.

The durability of our Lacerhair clip-in hair extensions depends on whether you can take care of them carefully, and how frequent you wear them on your own hair. Under accurate care and proper wear, our human hair extensions can last from 6 months up to a year.

Our Clip-in Remy Hair Extensions do no damage to your own hair exactly. As some more permanent remy hair extensions can even lead to damage because of gluing, bonding and pulling on the hair. Buying Lacerhair Clip-in Hair Extensions is a good option which will do less damage as they are regularly clipped into your own hair like ordinary hair clips. What's more, we do believe you will not wear hair extensions all the time especially during the sleeping time at night. In this circumstance, your hair will stay in a much healthier status while the risk of stress and pulling on your own hair can be reduced enormously.

[time] minutes ago, from [location]
You have successfully subscribed!